Refund policy
Return and Refund Policy
Right of Withdrawal (EU Customers)
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, you can use the withdrawal/return button available on your order page or in your account, or contact us directly with your name and order number. We will send you an automatic confirmation email once your withdrawal request has been received.
The 14-day period starts from the day you (or someone you designate) receive the last item in your order.
Returns
You have 14 days from the date of delivery to request a return on eligible items.
To be eligible for a return:
Right of Withdrawal (EU Customers)
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, you can use the withdrawal/return button available on your order page or in your account, or contact us directly with your name and order number. We will send you an automatic confirmation email once your withdrawal request has been received.
The 14-day period starts from the day you (or someone you designate) receive the last item in your order.
Returns
You have 14 days from the date of delivery to request a return on eligible items.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- You must provide proof of purchase (order number or receipt)
To start a return, contact us at berlin@veloroo.de
Return Shipping
You are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item if it is lost in transit.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 30 days to your original payment method.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us at berlin@veloroo.de so we can resolve the issue at no cost to you.
Contact Us
If you have any questions about this policy, please contact us at:
Berlin@veloroo.de
Return Shipping
You are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item if it is lost in transit.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 30 days to your original payment method.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us at berlin@veloroo.de so we can resolve the issue at no cost to you.
Contact Us
If you have any questions about this policy, please contact us at:
Berlin@veloroo.de